How can we help?
The questions we hear most, all in one place. Can't find yours? Email us and a real person will reply, not a bot.
Frequently asked questions and help for Lokum.
Is Lokum free?
Yes. Signing up, matching and chatting are free. Lokum Plus unlocks extras; the current list lives in the app.
How does Selfie verification work?
If you want to, you take a selfie in the app; we compare it with your profile photos and your profile earns a verification badge. Your selfie never appears on your profile.
Who do I see, and what decides the order?
You see profiles based on your city, your memleket and what you're after. You can change your filters whenever you like.
How do I delete my account?
In the app: Profile → Settings → Delete account. All your data is permanently deleted within 30 days.
Someone is making me feel unsafe. What should I do?
Use the 'Report' button in the chat or on their profile; a moderator will look into it as soon as possible and let you know the outcome.
How do I create an account?
Download the app, sign up with phone or email, add your profile and photos.
How do I match?
Swipe and like Turks near you. If they like you back, it's a match and the chat opens.
What is the hometown filter?
You pick your hometown from 81 cities; we surface people from the same or a nearby region.
How do I block/report someone?
From the menu on a profile, in a tap.
What is Lokum Plus?
Unlimited likes, see who liked you, and Passport.
Contact
Email us at [email protected].
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